FAQ

Cancellations more than 121 days before your wedding may cancel the remaining balance, but the retainer is not refundable. Cancellations within 120 days of the event forfeit all funds paid. If rescheduling is accepted is only available for government-mandated shutdowns with 1 month notice from event date (e.g. COVID-19), and rescheduling must be done within 400 days. Guest count reductions do not qualify.

No cancellations or rescheduling are allowed for rental arches. The retainer fee is non-refundable, and standard cancellation policies apply. Cancellations made more than 121 days before the wedding may cancel the remaining balance, but the retainer fee remains non-refundable. Cancellations within 120 days of the event forfeit all payments made, and the remaining balance will be charged to the card on file as per the signed contract.

Ceremony arches and floral rentals are not weatherproof. If rain or strong winds are forecasted, we may retrieve installations early for safety. If rain is expected at delivery, we can set up in an alternative location within the same venue at no extra cost. Rental items must NOT be left outside overnight or exposed to bad weather.

No cancellations or rescheduling are allowed for rental arches. The retainer fee is non-refundable, and standard cancellation policies apply. Cancellations made more than 121 days before the wedding may cancel the remaining balance, but the retainer fee remains non-refundable. Cancellations within 120 days of the event forfeit all payments made, and the remaining balance will be charged to the card on file as per the signed contract.

No, only Rozy and Violet Blooms staff or pre-approved industry professionals are authorized to handle, move, or dismantle rentals. If moving, transferring, or repurposing the arches is required, this service can be added when signing the contract for an additional fee of $100. This fee covers two team members staying on-site from installation until the end of the ceremony to manage the transfer. Please note that any transfer or repurpose must take place within the same venue, and may require a full disassembly and reassembly of the arch for safety reasons. If your event involves two separate locations, pricing for this transfer will be discussed and agreed upon prior to signing the contract. Your wedding planner or a venue representative must be in charge of directing us on where the arches should be moved.

Ceremony floral rentals include the arch of your choice, featuring a structure adorned with a hybrid mix of premium real-touch silk blooms (90%) and fresh filler flowers and greenery (10%). This rental includes delivery, setup, and pickup within 20 miles of our Chicago warehouse. Additional miles up to 40 miles will be charged at $2.50 per mile. These hybrid floral designs combine high-quality silk flowers with fresh blooms and remain the property of Rozy & Violet Blooms.

All arches/ ceremony rentals must be picked up by 11:00 PM on the event day. Late pickups will incur a $50 fee for every 30 minutes past the scheduled time. Our team will only pick up rentals provided by Rozy and Violet Blooms and is not responsible for striking or disposing of any other decorations or items purchased by the couple this include fresh flower packages , candles , etc.

Delivery for fresh flower packages, when scheduled , paid in advance will be included in your service, covers drop-off only—unless setup is specifically added to your contract as part of a promotion. A responsible person must be present on-site to receive and sign for the delivery and to manage setup, strike, and disposal after the event. Alternatively, couples may choose to pick up their flowers at our shop for free, either the day before or on the wedding day starting at 5:00 AM. For rental arches, the rental fee includes delivery, setup, and pickup of rentals, with setup and strike times arranged in advance at the time of contract signing. However, if you purchase a fresh flower package along with arch rentals, the delivery fee for fresh flowers still applies, as two separate vehicles are required—one with cooling for flowers and another for rental items.

It is the client's responsibility to confirm with the venue that our rentals or deliveries of fresh flowers are permitted and someone is on site to receive this orders . We are not responsible for any venue restrictions. No refunds will be issued for delivery issues caused by venue limitations.

We provide delivery throughout Chicago and nearby suburbs within a 40-mile radius. A flat delivery fee of $250 applies for locations within 20 miles of our warehouse. For distances beyond 20 miles, an additional $2.50 per mile is charged. Delivery fees may be waived during special promotions. Please note that same-day order / delivery is not available, and all orders must be placed at least 30 days in advance of your event date.

You may choose: Pay in full at time of booking (50% of this payment is the non-refundable retainer fee ). Two-part payment: 50% retainer due upon booking to secure your date; remaining 50% due two months before your wedding. A 10% late fee will apply to any overdue balance.

We accept Visa, Mastercard, American Express, and checks. Electronic payments include a 3.5% processing fee. Check payments have no processing fees. Cash is not accepted.

No. The retainer is non-refundable and non-transferable, even in the case of cancellation or date change.

Our floral prices are based on seasonal availability and market conditions. Pricing may change, but if your contract is signed and the retainer is paid, your pricing is locked in and protected from future increases.

Email: info@rvblooms.com Please reach out within 2 hours of delivery if there is a problem with your flowers.

If the delivery location rejects the order or no one is available to receive it, an additional fee of $150 will be charged for redelivery to an alternate location within 8 miles from original address . This fee must be paid before the redelivery can be completed. Please note that no refunds will be issued, and we are not responsible for any delays caused by a rejected or missed delivery.

Due to the perishable nature of flowers, returns are not accepted. If you have an issue with your order, you must notify us within 2 hours of delivery to address the concern. All vases, containers, and hard goods are included in the client’s purchase and may be kept, donated, or discarded for fresh flowers orders. ONLY items that must be returned are rental of arches.

Your order is confirmed once you sign the contract and pay retainer fee and receive a confirmation via email. We are NOT bound to provide services until confirmation is issued.

You can add items to your order, but once the contract is signed, removing items is not allowed. This helps us guarantee product availability and flower quality.

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Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.